Your front desk, never closed.
NedAI answers calls, books appointments, handles FAQs, and escalates complex cases to your team — in natural language, around the clock. Your staff focuses on what only humans can do.
Every missed call is a missed opportunity.
Businesses that rely solely on human receptionists face a structural problem: demand is unpredictable, humans have limits, and growth compounds the pressure. NedAI was built to solve exactly this.
Long wait times destroy first impressions
Customers call during peak hours and wait 8–12 minutes — or give up. Every abandoned call is a lost opportunity you never even knew about.
Your team repeats the same answers all day
Up to 60% of incoming calls are routine: appointment booking, hours of operation, document requirements. High-skill staff doing low-skill work.
Calls after hours go nowhere
When your office closes, demand doesn't. Customers who can't reach you at 7pm call your competitor in the morning.
Growth creates a hiring treadmill
Every time your business expands, call volume grows proportionally. Scaling through headcount means 2–3 months per hire, plus training and risk.
Everything your receptionist handles, done automatically.
NedAI integrates directly with your existing booking system and telephony infrastructure. No rip-and-replace. No retraining your team. Up and running in 90 days.
Natural conversation
Identifies intent, speciality, urgency, and location from a single sentence — no DTMF menus, no scripted flows.
Real-time appointment booking
Checks live availability across all your locations, books the slot, and offers alternatives when the requested time is unavailable.
FAQ & knowledge base answers
Hours, locations, required documents, accepted insurance, procedure preparation — delivered with relevant context, not generic scripts.
Reschedule & cancellations
Handles changes and cancellations end-to-end, syncing directly to your booking system without manual intervention.
Smart transfer with full context
Complex or sensitive calls are transferred immediately, with a complete conversation summary so your team picks up exactly where NedAI left off.
24/7 after-hours coverage
Captures and books calls when your office is closed. New centre openings get full support from day one — no extra onboarding.
Connects to your booking system and any SIP-compatible telephony provider
NedAI works with providers like Telnyx and any standard SIP trunk. Your existing phone numbers stay unchanged.
Live in 90 days. No disruption to your current setup.
NedAI is activated alongside your existing infrastructure. Your team doesn't change how they work — they just handle fewer routine calls and more meaningful ones.
Customer calls your number
NedAI answers instantly — no hold music, no waiting. Your existing phone numbers stay the same; we add intelligent routing on top.
- Zero wait time
- Same phone number
- Any SIP provider
NedAI understands and acts
From a single natural sentence, NedAI identifies intent and handles the interaction end-to-end — booking, FAQ, reschedule, or cancel.
- Natural language processing
- Live system integration
- Instant confirmation
Complex calls go to your team
When a call needs a human — clinical urgency, disputes, or a customer's explicit request — NedAI transfers immediately with full context.
- No dead ends
- Full conversation summary
- Customer never repeats themselves
You grow without limits
Volume doubles — your team stays focused. New locations come online with full support from day one. ROI compounds as you scale.
- No linear headcount growth
- Instant new location coverage
- Real-time reporting
NedAI knows when to hand over.
NedAI is a tool that works alongside your team, not a replacement for them. Every transfer includes full context — your team never asks a caller to repeat themselves.
"I've been having chest pain since this morning and I need to see someone today."
Detects urgency signal. Instantly escalates to the duty nurse / triage line with a real-time flag: caller reports acute chest pain, onset this morning, requesting same-day appointment.
Transfer in under 3 seconds. Nurse picks up with full context — no re-explanation needed.
"I got an invoice for a procedure I cancelled two weeks ago and I want this sorted out."
Recognises an administrative dispute outside its scope. Transfers to the billing department with: caller's name, account reference, and a summary of the complaint.
Billing team receives the case pre-briefed. No hold time, no cold handoff.
"I'd prefer to speak to a real person, please."
Acknowledges immediately — no friction, no persuasion loop. Queues the call to the next available agent with a note: caller preference for human interaction.
Customer feels heard. Trust maintained. Agent picks up knowing exactly what was requested.
NedAI is designed around one principle: your team should spend 100% of their time on interactions that genuinely require human judgement, empathy, and expertise.
ROI that starts before month three.
NedAI's business case is built on your existing operational cost — not projected revenue. Even on the most conservative assumptions, the numbers are unambiguous.
| Metric | Without NedAI | With NedAI | Change |
|---|---|---|---|
| Avg. wait time (peak hours) | 8–12 min | < 2 min | −85% |
| After-hours coverage | 0% | 100% | +100% |
| Call abandonment rate | 10–15% | ~5% | −60% |
| Staff on routine calls | ~60% of time | ~0% of time | Fully freed |
| Cost per 10k extra monthly calls | 2+ new hires | $0 additional | Scale freely |
Projections based on benchmarks from comparable call centre operations. Your actual results depend on current call volume, team size, and booking system. We model this together during your demo.
Want a model built for your business?
Book a demo and we'll run a custom ROI calculation based on your actual call volume and team size.
Built for healthcare. Ready for any business that answers phones.
If your business books appointments, answers recurring questions, or handles routine inbound calls — NedAI can automate a significant portion of that volume from day one.
Private Healthcare
Clinics, specialist networks, diagnostic centres. NedAI started here — it knows the complexity of medical scheduling, urgency detection, and patient privacy.
Automotive Dealerships
Test drive bookings, service appointments, parts availability, and finance enquiries — handled instantly, freeing your showroom staff to close deals.
Professional Services
Law firms, accounting practices, consultancies. Appointment scheduling, intake qualification, and FAQ coverage — without a full-time receptionist.
Hospitality
Hotels, restaurants, wellness centres. Reservation handling, availability queries, and concierge FAQs — 24/7, in any language your SIP provider supports.
Not sure if NedAI fits your operation?
Book a 30-minute session and we'll tell you exactly what we can automate, what we can't, and what the ROI looks like for your specific case.
Let's find out →Enterprise Operations
Any business with a central contact number and a team that spends too much time on routine inbound calls. If volume exists, NedAI can automate it.
See NedAI handle a call from your industry.
In a 30-minute live session, we'll run NedAI through scenarios specific to your business — your industry, your call types, your booking system — and show you exactly what gets automated.
We prep scenarios using your industry and call volume profile before the session.
We calculate the business case using your actual headcount and estimated call volume.
A demo is a demo. No sales pressure, no contract, no lock-in.
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